Refunds & Returns Policy

At A Need Studio, we take pride in ensuring every order is carefully inspected before it is shipped.

Returns & Exchanges

All purchases are final. We do not accept cancellations, returns, or refunds once payment has been made, except under the following circumstances:

• You received a defective or damaged item.
• You received an incorrect item.

To be eligible for a return, exchange, or refund, please ensure that:

• Your request is submitted within 7 days from the date your order was delivered.
• The item is in its original condition — unworn, unused, with all original tags attached, and in its original packaging.
• Proof of the issue (clear photos or videos) is provided when submitting your request.

Requests that do not meet these conditions may not be approved.

Return Shipping

Once your request has been reviewed and approved, our team will provide the return address.

Unless the return is due to our error (incorrect item sent), customers are responsible for the return shipping costs. A Need Studio is not responsible for any returned parcel until it has been safely received by us. We recommend using a trackable shipping service.

Refunds

Once we have received and inspected the returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.

Sale Items

All sale items and purchases made using promotional codes, discount codes, or vouchers are final sale and are not eligible for returns, exchanges, or refunds unless the item received is defective or incorrect.